LEGAL AND CARE.

Cookies This website uses minimal cookies to support essential site functions and to improve your browsing experience. Cookies help the site remember preferences, maintain basic features, and understand how visitors use the website. We do not use cookies to collect personal information or to track you across other websites. You may clear or disable cookies at any time through your browser settings, although some features may not function correctly if cookies are disabled.

Shipping Orders are processed with care and dispatched within two to four business days. Once your parcel begins its journey, you will receive a tracking number so you can follow its progress. Delivery times vary depending on your location and the carrier handling your order. If your parcel is delayed or does not arrive as expected, contact moments@oramalbela.com with your order number and we will assist you. We do not take responsibility for delays caused by customs, weather, or carrier issues, but we will always help you navigate the process. Orders containing multiple items may ship separately depending on availability and fulfilment location.

Returns If a product arrives damaged or defective, contact us within fourteen days of receiving your order with your order number and photos of the issue. We will work with you to repair, replace, or refund where appropriate. Items must be unused and in their original packaging for a return to be accepted. Sale items are final sale and cannot be returned. Return shipping is not covered unless the item is faulty. To start a return, email moments@oramalbela.com with your order number and a description of the issue. We will respond within two business days. Approved refunds are processed within five to ten business days to your original payment method.

Privacy Your information is handled with discretion and used only to support your experience with Oramal Bela. We collect the minimum information required to process orders, provide customer support, and improve site performance. Your details are not sold or shared with third parties except where required to complete your order or comply with legal obligations. You may request access to, correction of, or deletion of your personal information at any time by contacting moments@oramalbela.com.

Restore If something arrives damaged or not as expected, contact us within fourteen days with your order number and photos. We will work with you to restore, repair, or replace where appropriate. Items must be unused and in original packaging for a return to be accepted. Sale items are final sale. Return shipping is not covered unless the item is faulty. Email moments@oramalbela.com with your order number and a description of the issue. We will respond within two business days.